Returns, Order Issues & Warranty Policy

At Gladiator Auto, we want every customer to have a smooth and positive wheel-buying experience. If you are not completely satisfied with your purchase, eligible merchandise may be returned within 30 days of delivery, subject to the requirements below.

Return Eligibility

To qualify for a return:

·         Merchandise must be new, unused, and in resalable condition.

·         Wheels must NOT have had tires mounted on them. Once a tire has been mounted on a wheel, the wheel is not returnable, except where otherwise required by applicable law.

·         Merchandise must be returned in its original boxes with all original packaging and protective materials properly installed.

·         Products that have been installed, altered, used, damaged, or are otherwise not in “as new” condition are not eligible for return or refund.

·         Special-order items are not returnable.

IMPORTANT: Inspect Your Wheels Before Mounting Tires

Please inspect every wheel carefully before mounting tires.

Before installation, verify that:

·         You received the correct wheels and quantity.

·         The size, width, offset, bolt pattern, center bore, finish, and other specifications are correct for your order and intended application.

·         There is no visible shipping damage, cosmetic damage, or other defect.

·         You are satisfied with the style, color, and finish of the wheels.

Do not mount tires until you have completed this inspection.

Once tires have been mounted, the wheels are considered installed and cannot be returned under our standard return policy.

If you believe you received an incorrect, damaged, or defective wheel, contact Gladiator Auto before mounting tires or installing the product so we can assist you.

Protect Wheels During Return Shipping

If you open the wheel boxes or remove the wheels from their packaging, all protective packaging must be reinstalled as it was when the merchandise was received before shipping the wheels back to us.

Proper packaging is essential to prevent damage during transit. Merchandise that arrives damaged because of missing, improper, or inadequate return packaging may not be eligible for a refund.

Customers are responsible for properly packaging merchandise for return.

Return Authorization Required

All returns must be authorized by Gladiator Auto before being shipped back. An RGA (Return Goods Authorization) number must be issued for your return.

Please do not send merchandise back without first obtaining an RGA number. Unauthorized returns may be refused or returned to the sender.

To request a return or get assistance, please submit our Contact Form.

Return Shipping

For standard returns, customers are responsible for return shipping costs. Gladiator Auto does not pay or reimburse return shipping costs for standard returns.

Returns may be shipped using FedEx, UPS, USPS, or another appropriate carrier. We strongly recommend using a trackable and adequately insured shipping service.

Customers are responsible for ensuring returned merchandise is properly packaged and arrives safely at Gladiator Auto. Please retain your tracking information until your return has been completed.

Original shipping charges and other shipping-related or added fees are non-refundable, except in cases involving a verified Gladiator Auto shipping error.

Gladiator Auto Shipping or Fulfillment Errors

If Gladiator Auto ships an incorrect product, incorrect quantity, or otherwise makes a verified fulfillment error, please contact us promptly and before mounting, installing, altering, or using the merchandise.

For verified Gladiator Auto errors:

·         We will work with you to correct the order.

·         Gladiator Auto will be responsible for reasonable return shipping costs associated with correcting the error.

·         The 20% restocking fee will not apply to merchandise returned as a result of our verified error.

·         Replacement or refund options will be discussed with you based on the circumstances of the order.

Please retain the original packaging and provide photographs or other information reasonably requested to help us verify and resolve the issue.

Restocking Fee

Standard eligible returns are subject to a 20% restocking fee.

The restocking fee will be deducted from the merchandise amount refunded after the return has been received and inspected.

The restocking fee does not apply to returns resulting from a verified Gladiator Auto shipping or fulfillment error.

Manufacturer warranty claims for defective merchandise are handled separately as described below.

Return Inspection and Refunds

All returned merchandise is inspected upon receipt.

A refund will be issued only for merchandise that meets the requirements of this Return Policy.

Merchandise that is returned mounted, installed, used, altered, improperly packaged, damaged, incomplete, or otherwise not in new and resalable condition may be ineligible for a refund.

Approved refunds will be based on the eligible merchandise amount, less the applicable 20% restocking fee. Original shipping charges, return shipping costs, and other applicable fees are not refundable unless otherwise stated in this policy.

Returns That Do Not Qualify for a Refund

If returned merchandise does not meet the requirements of this Return Policy and is determined to be ineligible for a refund, Gladiator Auto will notify the customer.

If appropriate, the customer may request that the merchandise be shipped back to them at the customer’s expense. The customer will be responsible for all shipping and handling costs associated with returning the merchandise.

If the customer does not make arrangements for the merchandise to be returned within a reasonable period specified in our notice, Gladiator Auto will dispose of the merchandise.

Damaged Shipments

Please inspect your shipment as soon as possible after delivery.

If the merchandise appears to have been damaged during shipping, retain the merchandise, boxes, packing materials, and shipping labels and contact Gladiator Auto before mounting, installing, using, or discarding anything.

We may request photographs of the merchandise, packaging, shipping labels, and damage so we can evaluate the issue and, when applicable, assist with a shipping claim.

Mounting or installing visibly damaged merchandise may affect our ability to verify shipping damage or pursue a carrier claim.

Defective Merchandise and Manufacturer Warranties

Defective merchandise is subject to the applicable manufacturer’s warranty policy. Warranty coverage, exclusions, requirements, and procedures vary by manufacturer.

If you believe a product is defective, please contact Gladiator Auto before mounting, installing, altering, or continuing to use the product whenever reasonably possible. We will assist you with determining the appropriate warranty process.

Manufacturer warranty claims are separate from standard returns and may require photographs, documentation, inspection, or return of the merchandise. Approval of a warranty claim is subject to the applicable manufacturer’s warranty terms and is not guaranteed by Gladiator Auto.

Any shipping, replacement, repair, or other costs associated with a warranty claim will be handled according to the applicable manufacturer’s warranty policy.

Refund Processing

Once an eligible return has been received and inspected, the applicable refund will be processed to the original payment method whenever possible.

The time required for a refund to appear on your account after it has been processed may vary depending on your bank, credit card issuer, payment provider, or marketplace.

Marketplace Purchases

Amazon, Walmart, and eBay orders: If you purchased from Gladiator Auto through Amazon, Walmart, or eBay, your return may be subject to the policies and procedures of the marketplace through which the order was placed.

Marketplace return policies may differ from Gladiator Auto’s standard Return Policy, including requirements concerning return authorization, return shipping, return deadlines, refunds, and restocking fees.

When marketplace requirements differ from this policy, the applicable marketplace rules will govern the marketplace transaction.

Need Help With a Return?

If you have questions, received an incorrect or damaged product, believe your merchandise is defective, or would like to request a return, please contact us before shipping the merchandise back.

Submit our Contact Form, and our team will assist you with the next steps.

Please obtain an RGA number before returning any merchandise to Gladiator Auto.